Shipping policy

Order processing and dispatch

We aim to dispatch in-stock orders within 3–5 business days after payment clears. Business days are Monday through Friday, excluding U.S. federal holidays. Dispatch is when we hand your package to the carrier. Carrier transit estimates are separate.

If we cannot ship within the stated time, we will email you with the revised timing and your options to agree to the delay or cancel the unshipped merchandise for a prompt refund.

Packaging and tracking

Printed plans typically ship rolled in a mailing tube. The builder’s manual ships in a flat mailer. The Grand Cherry Grove Flying Field Original Pietenpol Air Camper Pack ships in two packages, a plans tube and a separate flat manual mailer. The packages can have separate tracking numbers and arrive on different days. We send tracking details as they become available.

Shipping rates and international orders

Standard shipping is included for orders delivered to the contiguous United States and Washington, D.C. Available rates for expedited service, other U.S. destinations, and supported international destinations are shown at checkout.

International transit can take longer due to customs processing. Check the checkout disclosures for any import duties, taxes, and fees included in your total. Additional charges may be due on delivery where disclosed and permitted by law. Some products or shipping services may be unavailable for certain destinations.

For a missing or damaged package, please contact us with your order number and, if available, the tracking number.

Pietenpol Aircraft Company LLC
Support: pietenpolaircrafts@gmail.com or our contact form.